Warranty Information & Lookup

Serial Number Lookup

Enter a serial number to view warranty details:

Our Standard Manufacturer's Limited Warranty

Alpha Communications® warrants all products bearing the Alpha Communications® brand to be free from defects or material and workmanship, under normal use and service, for a period of one (1) year, from date of delivery, and will repair or replace (at our option), free of charge, any unit that is found to be defective and returned to us under warranty.

All other products, made by others, and supplied by Alpha Communications® are covered by the manufacturer's warranty. All vidicon or other tubes, and software carry a 90-day warranty only. This warranty shall not apply to any products which have been subject to misuse, neglect, accident, modification, water, fire, dirt, lightning, paint, contamination, vermin, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory. This warranty does not cover batteries, bulbs, fuses, magnetic media, or damage caused by batteries used in connection with the product. Alpha Communications® reserves the right to make the final decision whether there is a defect in materials or workmanship, and whether or not the product returned is within the warranty.

This warranty covers bench repairs only. Alpha Communications® will not be responsible for any costs incurred involving on-site service calls, or component replacement. Repair or replacement by others, transportation, labor charges, loss of service, indemnity, etc. are not covered by this warranty, and no responsibility for same will be assumed by us. Our liability does not extend to consequential damage(s).

All Alpha Communications® equipment is fully tested and inspected during the manufacturing process. After this inspection, a warranty label is affixed to the product, indicating the month and year (or serial number). This label is used to determine the valid warranty date. Any altering, tampering or removing of this label voids all warranties, express or implied.
Alpha Communications®
42 Central Drive  |  Farmingdale, NY 11735-1202
Phone: (631) 777-5500  |  (800) 666-4800  |  Fax: (631) 777-5599
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The information contained in this website is supplied by Alpha Communications® as general information and a service to our customers and potential customers. While we endeavor to supply accurate information, we can take no responsibility for errors or misinterpretations in any of the content of this site. We also reserve the right to remove or change any information and/or documentation from this site where legal requirements are contravened or where complaints are received and upheld. Due to continuous product improvement, all colors, sizes, materials, finishes, model numbers and specifications are subject to change without notice. In order to assist existing customers with older model and discontinued products, this web site also contains information about special-order, discontinued products, and products that may no longer be available, for reference purposes only. Please check with our sales or customer service dept. to determine the availability (and proper wiring) of any products, before quoting, specifying and/or purchasing any products. Except in the case of third-party material reproduced on this site, the information and all content, including logos and artwork, provided herein is protected under the U.S. and Foreign Copyright Laws and may not be copied, reproduced or retransmitted by any means, electronically or otherwise, without the express written permission of Alpha Communications®.